Covid19 information for business

During this trying time, we are endeavoring to compile the latest updates for our industry. We encourage you to review and refer to the key state and federal government sites. Please call our office if you are looking for other information.



COVIDSafe app

The COVIDSafe app speeds up contacting people exposed to coronavirus (COVID-19). This helps us support and protect you, your friends and family.



This site will link you to the latest Coronavirus news, updates and advice from government agencies across Australia 








The Australian Government is supporting Australian businesses to manage cash flow challenges and retain employees. Assistance includes cash flow support to businesses and temporary measures to provide relief for financially distressed businesses. 






Victoria’s current restriction levels.

What you need to keep doing,

  • Practice good hygiene and regularly and thoroughly wash your hands.
  • Maintain physical distancing, keep at least 1.5 metres away from others.
  • All Victorians must wear a face covering when they leave home, no matter where they live.
  • If you feel unwell do not go to work.
  • Get tested at a nearby testing location. Return home immediately.
  • If your condition worsens contact your GP or a health professional. If you become very unwell and are having trouble breathing contact triple zero, you may need to be admitted to hospital.
  • If you have symptoms of coronavirus (COVID-19) get tested.



Key State and Federal Government sites:


   Prime Minister updates                DHHS: Restriction Levels                   Department of Health Updates


ATO Support & Resources                Business Support & Resources                 Consumer Affairs advice

Tourism Industry Resources


Tourism Australia                              Visit Victoria                                   VTIC

Consumer website                                                             Corporate Website                                                  VTIC Chief Executive Updates

Industry Newsletters                                                          Consumer Website                                                 Become a Member


VECCI                                                      Business Victoria                                                                                                                          

Employer help guides – Covid19 resources                  Upskill My Business 


Worksafe Resources

Worksafe Victoria

Find the latest information about
coronavirus (COVID-19) and preventing
exposure in the workplace.



Tourism Industry resources for coronavirus (COVID-19)




Step 3 –  Industry Restart Guidelines for sectors

Information and advice for businesses to assist with restarting in step3,
The below guidelines is intended to assist businesses to prepare to safely operate in
accordance with the easing of restrictions, while also ensuring the public feels confident that their health and safety is being



Outdoor Attraction and Experiences

Tourism Tours and Transport

Physical Recreation



Creating a COVIDSafe Plan

Every business is required to complete a COVIDSafe Plan in order to reopen their workplace.

All businesses must have a completed COVIDSafe Plan for each workplace to continue their operation in Regional Victoria.
Businesses must be able to demonstrate that they have an adequate COVIDSafe Plan
If a business has an existing COVIDSafe Plan, you must conduct regular reviews to ensure it meets up-to-date requirements (e.g. on face coverings).

Your COVIDSafe Plan must set out the following
✓ Your actions to help prevent the introduction of coronavirus (COVID-19) in your workplace
✓ The level of face-covering or personal protective equipment (PPE) required for your workforce
✓ How you will prepare for, and respond to, a suspected or confirmed case of coronavirus (COVID-19) in your workplace
✓ How you will meet all of the requirements set out by the Victorian Government. Some higher-risk industries or workplaces have additional
requirements of employers and staff.

COVIDSafe Plan


If you have a confirmed case in the workplace

Information and advice for businesses who have a confirmed case of coronavirus (COVID-19) in the workplace.

What resources are available to support business owners?
There are a number of resources available to support businesses owners meet their obligations,

  • Workplace guidance for managing suspected and confirmed cases (including risk assessment template)
    Coronavirus (COVID-19) – Disposing of clinical waste
    COVIDSafe Plan template
    COVIDSafe Plan guidance
    Managing COVID-19 Risks – Face coverings in workplaces
    Preventing infection in the workplace
    Close contact spreadsheet
    Information on High-Risk COVIDSafe Plans.



The state required ONLINE training module for hospitality businesses to prepare to open safely.

Training to support guidelines: Operating a hospitality business in a COVID-19 environment
It is the Government’s expectation that at least one staff member at every venue will have completed the training.

Once your staff are familiar with the Guidelines and a staff member has completed the training you can print this poster out and display it in your venue. You do not have to complete the training before reopening

Register and Start Training



The Australian Tourism Industry Council (ATIC) has developed a COVID-Clean online training module available to tourism businesses through the national Quality Tourism Framework platform. COVID Clean will provide core base-practices that businesses can employ to prepare to open and operate safely within the current environment.

Businesses will receive tailored cleaning checklists, a risk register, and a logo to signify their commitment to these new procedures, giving greater customer confidence.

Please note: businesses who do not have an existing Quality Tourism Framework account will need to sign up and complete accreditation business standards to access the module.

COVID Clean Online Training



Victorian TAFEs and Registered Training Organisations are offering free, short, accredited training to help customer-facing employees identify and manage the ongoing risk of Coronavirus (COVID-19) infections. The course will support businesses to reopen safely and ensure their customers and workforce are protected, as Victoria emerges from the pandemic. The course is not mandatory for businesses to reopen; however, employers are encouraged to release their staff for the training.

This free training combines online learning and workplace-based assessment and involves up to 25 contact hours.



Industry Association Resources

Australian Retail Association Resource Page

Restaurant and Catering Australia

Accommodation Association

National Baking Industry Association

Australian Banking Association


Australia Tourism Export Council (ATEC)

Stimulus Measures and Government Cash Support

Build Back Better Webinars & Road to Recovery Tourism Tutorials brought to you by ATEC

There has never been a better time to work on our businesses! Getting ready for people to start traveling again is key to ensuring your business is set up for future success and ATEC is here to help you! The series involves 2 parts;

  • Build Back Better Webinars (BBB) – ATEC will continue to deliver our webinar leadership series where members can gain insights from our panelists as they discuss a range of industry-relevant topics & challenges we are all facing.
  • Road to Recovery Tourism Tutorials (R2R) – a 36-week program designed to provide our industry with all the necessary tools in order to be ready for the bounce back. The Road to Recovery Tourism Tutorials are just 45 mins, are free of charge, and will be hosted every Thursday at 2 pm (AEST).




 Wellness for You and Your Staff





Support for You and Your Workers – Look after your physical and mental health

Ensuring the mental health and wellbeing of workers who may be concerned about coronavirus.

  1. Mental Health It is normal to feel anxious or physically, mentally and emotionally unwell after a distressing or frightening event. Support is available from Lifeline (13 11 14) or Beyond Blue (1300 22 4636)
  2. Head to Health website for mental health online and phone support, resources and treatment options.  Website:
  3. Coronavirus Health Information Line (seeking information on novel coronavirus. Phone: 1800 020 080

  4. Healthdirect Hotline (to speak to a registered nurse about health concerns): Phone 1800 022 222

  5. World Health Organisation (WHO) online training

  6. WorkSafe Victoria is working as part of a whole-of-government approach to mitigate the risk of Coronavirus in Victoria. Here is the safety alert and guidance on preparing for pandemics, which includes information on managing the direct risks of infection  from WorkSafe

  7. Contact your bank for financial hardship assistance

Work my Own Way – free online training

The Work My Own Way program has a number of activities including coaching, workshops and meetups. All of these activities are standalone, meaning that you don’t have to commit to a full program.

Instead you can pick which activities you want to participate in and stack these together to create your own program tailored to your individual journey.


Working on your Business – thoughts and ideas

To empower tourism businesses in this challenging period, six recommended marketing strategies are explored, providing links to Tourism Tribe resources that will enable the reader to take action and learn more about the topic



Destination Phillip Island Team 

Please feel free to contact our team if you have any questions or need additional support.
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