Covid19 information for business

During this trying time, we are endeavoring to compile the latest updates for our industry. We encourage you to review and refer to the key state and federal government sites. Please call our office if you are looking for other information.



COVIDSafe app

The COVIDSafe app speeds up contacting people exposed to coronavirus (COVID-19). This helps us support and protect you, your friends and family.



This site will link you to the latest Coronavirus news, updates and advice from government agencies across Australia 








The Australian Government is supporting Australian businesses to manage cash flow challenges and retain employees. Assistance includes cash flow support to businesses and temporary measures to provide relief for financially distressed businesses. 






The Victorian Government has announced the gradual easing of restrictions throughout the state from 11:59pm Sunday 31 May 2020.






Victoria’s current restriction levels.

 What you need to know

  • To help slow the spread of coronavirus (COVID-19), stay safe by regularly washing your hands, keeping at least 1.5 metres from other people, and staying home if you feel unwell.
  • If you have symptoms of coronavirus (COVID-19) get tested.
  • From 11:59pm on 8 July if you live in metropolitan Melbourne and the Mitchell Shire you must stay at home. You can only leave home for one of the four reasons – shopping for food and supplies, care and caregiving, exercise, and study and work, if you can’t do it from home.
  • The New South Wales border is closed. Victorian residents require a permit to enter New South Wales.


Tourism Industry resources for coronavirus (COVID-19)

 Guidelines and resources to assist tourism businesses to reopen

Developed in collaboration with industry, the guidelines assist businesses to safely resume operations in accordance with the easing of restrictions and build confidence in the community that it is safe to return to tourism businesses and attractions.

Guidelines and resources to assist tourism businesses to reopen


Hospitality guidelines and resources

Visit the Hospitality Industry Guidelines for coronavirus (COVID-19) page to download a copy of the Guidelines
along with checklists, fact sheets, signage and posters to help your business safely reopen.
View the Reopening of cafes, restaurants and other food and drink facilities FAQs.

Guidelines and resources to assist cafes, restaurants and other food and drink facilities to reopen


State required ONLINE training module for hospitality businesses to prepare to open safely.

Training to support guidelines: Operating a hospitality business in a COVID-19 environment
It is the Government’s expectation that at least one staff member at every venue will have completed the training.

Once your staff are familiar with the Guidelines and a staff member has completed the training you can print this poster out and display it in your venue. You do not have to complete the training before reopening

Register and Start Training



The Australian Tourism Industry Council (ATIC) has developed a COVID-Clean online training module available to tourism businesses through the national Quality Tourism Framework platform. COVID Clean will provide core base-practices that businesses can employ to prepare to open and operate safely within the current environment.

Businesses will receive tailored cleaning checklists, a risk register, and a logo to signify their commitment to these new procedures, giving greater customer confidence.

Please note: businesses who do not have an existing Quality Tourism Framework account will need to sign up and complete accreditation business standards to access the module.

COVID Clean Online Training


COVID Safe Hotel Recovery Guide

A strategic recovery and operation guide for Accommodation operators

The Accommodation Association, in collaboration with a group of highly experienced hospitality advisors, has prepared a
COVID Safe Hotel Recovery Guide to assist accommodation operators in the re-opening of their premises as State Governments ease restrictions.

The COVID Safe Hotel Recovery Guide provides a comprehensive overview of the steps to recovery for accommodation operators.
This complimentary guide addresses both the strategic and operational requirements for recovery and will be supported by a series of webinars.
This guide will be updated regularly to reflect any changes in Government advice.

Current members of the Accommodation Association can login to view and download the guide.



Worksafe Resources






Key State and Federal Government sites:


   Prime Minister updates                DHHS: Restriction Levels                   Department of Health Updates


ATO Support & Resources                Business Support & Resources                 Consumer Affairs advice



Tourism Industry Resources


Tourism Australia                              Visit Victoria                                   VTIC

Consumer website                                                             Corporate Website                                                  VTIC Chief Executive Updates

Industry Newsletters                                                          Consumer Website                                                 Become a Member – JOIN NOW   


Employer help guides – Covid19 resources

If your not in the Tourism Space – VCCI also has the FREE membership offer.


Industry Association Resources

Department of Health – Factsheets for  Hotels and Hotel Staff and Hotel Guests 

Australian Retail Association Resource Page

Restaurant and Catering Australia

Accommodation Association

National Baking Industry Association

Australian Banking Association


Australia Tourism Export Council (ATEC)

Stimulus Measures and Government Cash Support

Build Back Better Webinars & Road to Recovery Tourism Tutorials brought to you by ATEC

There has never been a better time to work on our businesses! Getting ready for people to start traveling again is key to ensuring your business is set up for future success and ATEC is here to help you! The series involves 2 parts;

  • Build Back Better Webinars (BBB) – ATEC will continue to deliver our webinar leadership series where members can gain insights from our panelists as they discuss a range of industry-relevant topics & challenges we are all facing.
  • Road to Recovery Tourism Tutorials (R2R) – a 36-week program designed to provide our industry with all the necessary tools in order to be ready for the bounce back. The Road to Recovery Tourism Tutorials are just 45 mins, are free of charge, and will be hosted every Thursday at 2 pm (AEST).




 Wellness for You and Your Staff





Support for You and Your Workers – Look after your physical and mental health

Ensuring the mental health and wellbeing of workers who may be concerned about coronavirus.

  1. Mental Health It is normal to feel anxious or physically, mentally and emotionally unwell after a distressing or frightening event. Support is available from Lifeline (13 11 14) or Beyond Blue (1300 22 4636)
  2. Head to Health website for mental health online and phone support, resources and treatment options.  Website:
  3. Coronavirus Health Information Line (seeking information on novel coronavirus. Phone: 1800 020 080

  4. Healthdirect Hotline (to speak to a registered nurse about health concerns): Phone 1800 022 222

  5. World Health Organisation (WHO) online training

  6. WorkSafe Victoria is working as part of a whole-of-government approach to mitigate the risk of Coronavirus in Victoria. Here is the safety alert and guidance on preparing for pandemics, which includes information on managing the direct risks of infection  from WorkSafe

  7. Contact your bank for financial hardship assistance

Work my Own Way – free online training

The Work My Own Way program has a number of activities including coaching, workshops and meetups. All of these activities are standalone, meaning that you don’t have to commit to a full program.

Instead you can pick which activities you want to participate in and stack these together to create your own program tailored to your individual journey.


Working on your Business – thoughts and ideas

To empower tourism businesses in this challenging period, six recommended marketing strategies are explored, providing links to Tourism Tribe resources that will enable the reader to take action and learn more about the topic



Destination Phillip Island Team 

Please feel free to contact our team if you have any questions or need additional support.
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