Coronavirus industry updates

During this trying time, we are endeavouring to compile the latest updates for our industry. We encourage you to review and refer to the key state and federal government sites. Please call our office if you are looking for other information.

This site will link you to the latest Coronavirus news, updates and advice from government agencies across Australia –

The Australian Government is supporting Australian businesses to manage cash flow challenges and retain employees. Assistance includes cash flow support to businesses and temporary measures to provide relief for financially distressed businesses.


Key state and federal government sites:

Prime Minister Announcements on Coronavirus

Victoria’s Department of Health and Human Services

Federal Department of Health


The Victorian Government has announced $500 million to establish a Business Support Fund to assist small to medium businesses most impacted by the COVID-19 outbreak. If you have not yet done so, register your interest to receive more information as this grant is determined.


Destination Phillip Island Team 

Please feel free to contact our team if you have any questions or need additional support.

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Phone  03 5952 2729   /  0409 250 895
Monday – Friday – 8:30am – 5:00pm


Consumer Affairs Victoria Advice

Coronavirus (COVID-19) and your rights:  coronavirus (COVID-19)

Advice on

  • Housing
  • Evictions
  • Tenants in crisis
  • Inspections and auctions
  • Owners corporation annual general meetings
  • Products and services
  • Price gouging and resellers
  • Event cancellations and refunds
  • Sports memberships
  • Coronavirus (COVID-19) scams

What happens if my domestic clients choose to cancel due to COVID-19?  Can I claim cancellation costs?

To answer this question, it is useful to think of two scenarios.  In the first example, the health authorities have issued explicit advice, under the State of Emergency declaration, restricting non-essential travel to your area.  Such an instance would trigger a ‘frustrated contract’ under the Australian Consumer Law and Fair Trading Act 2012, which means it is impossible to perform or carry out a contract due to events beyond all parties’ control.

In this scenario, the customer would be entitled to a refund of any payments already made.  However, the law may also entitle you to any reasonable expenses you incurred before the customer cancelled.

If there are no restrictions on domestic travel and your business is still operating, the contract is still valid and your cancellation policy can be applied.

The best solution in both these circumstances is to talk to the customer to negotiate alternative arrangements.  For example, hold the deposit over to be used at a different time.  This is a frequently used strategy by tourism operators who have been through a crisis – a postponement or a deferment of a booking means you can hold onto the deposit at a time when every dollar counts. 

This advice should be read in conjunction with Consumer Affairs Victoria’s online factsheet “When customers cancel – guidance for tourism businesses”



Australian Banking Association – six-month deferral of loans

The Australian Banking Association (ABA) says all small businesses hit by the Coronavirus pandemic will be able to access a six-month deferral of all loan repayments.

See here for details:


MORE Important Information

Australia’s Chief Medical Officer has issued specific advice for hotel staff and guests relating to the management of the coronavirus. It has issued a factsheet for hotel management and staff and for hotel guests at Hotels and Hotel Staff and Hotel Guests.

These fact sheets and resources include information about preventive action staff and guests should take.
Check the latest information from the relevant authorities, if you have questions or are concerned about the coronavirus.


Tourism Australia
Tourism Australia’s consumer website includes information on coronavirus and links to relevant websites where travellers can access the latest health and travel advice. For the latest industry news click here

Tourism Australia – One-Stop Shop for Tourism Resources and Support

Tourism Australia has created a page on our corporate site which provides information about Federal, State and Territory Government funding and relief assistance for businesses impacted by coronavirus.

This is a work in progress which we will continue to update as more support measures are announced, and as more details around them are confirmed. Likewise, the existing travel alert page on is being updated regularly.


VTIC (Victoria Tourism Industry Council)
VTIC Chief Executive Updates

We ENCOURAGE all local businesses that are not members of VTIC or VCCI that they take advantage of the free membership valued at $700 to the 31 December 2020 as a platform for information and advocacy.



Victorian Chamber of Commerce and Industry
Employer help guides

If you do not see yourself in the Tourism Space – VCCI also has the free membership offer.


Visit Victoria – State Tourism Organisation
CEO Update

Industry Association Help Areas

Australian Retail Association Resource Page

Restaurant and Catering Australia

Accommodation Association

National Baking Industry Association


Australia Tourism Export Council (ATEC)

Stimulus Measures and Government Cash Support


Support for You and Your Workers – Look after your physical and mental health

Ensuring the mental health and wellbeing of workers who may be concerned about coronavirus.

  1. Mental Health It is normal to feel anxious or physically, mentally and emotionally unwell after a distressing or frightening event. Support is available from Lifeline (13 11 14) or Beyond Blue (1300 22 4636)
  2. Head to Health website for mental health online and phone support, resources and treatment options.  Website:
  3. Coronavirus Health Information Line (seeking information on novel coronavirus. Phone: 1800 020 080

  4. Healthdirect Hotline (to speak to a registered nurse about health concerns): Phone 1800 022 222

  5. World Health Organisation (WHO) online training

  6. WorkSafe Victoria is working as part of a whole-of-government approach to mitigate the risk of Coronavirus in Victoria. Here is the safety alert and guidance on preparing for pandemics, which includes information on managing the direct risks of infection  from WorkSafe

  7. Contact your bank for financial hardship assistance

Work my Own Way – free online training

The Work My Own Way program has a number of activities including coaching, workshops and meetups. All of these activities are standalone, meaning that you don’t have to commit to a full program.

Instead you can pick which activities you want to participate in and stack these together to create your own program tailored to your individual journey.


Working on your Business – thoughts and ideas

To empower tourism businesses in this challenging period, six recommended marketing strategies are explored, providing links to Tourism Tribe resources that will enable the reader to take action and learn more about the topic